01604 372011 / 01327 604011 / 01788 432069 info@firstpestcontrol.co.uk

Privacy Policy & Notice

About this Policy

This privacy policy and general privacy notice applies to First Pest Control. We at First Pest Control take your privacy seriously and this policy and notice has been drafted in accordance with the requirements of the General Data Protection Regulations (“GDPR”)

About First Pest Control

For the purpose of the GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to our [Data Protection Officer OR Privacy Manager] using the contact details below:

Name or title: M.Quinn
Email address: info@firstpestcontrol.co.uk
Postal address: 50 Furnace Drive, Daventry, NN119FU

By using the website you consent to this policy.

Information we collect

We will collect, process and store personal data only if it is directly provided to us by you. If you contact us by telephone, email, our “contact us” form or “get a quote” form.

Personal information covers any information which relates to you as an identifiable person. Below are examples of the type of data that this may include:

  • Identity Data including your name, telephone number, email address or similar identifier.
  • Contact Data may include invoicing; purchase order; home or work address, email address and telephone numbers, personal or job title and position.
  • Transaction Data may include payments made for products and services you have purchased from us, or in relation to payments that we have made to you.
  • Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access this Website.

How do we collect your personal data?

A range of different methods may be used to collect data which may include the following methods:

  • Direct interactions with us in person, by post, phone, email or otherwise. You may give us your Identity, Contact and Financial Information.
  • Automated technologies or interactions with our website, by using the web enquiry form, you may give us Identity and  contact Information.

Data accuracy

It is important that the data that we hold about you is accurate and up to date. In the event that your data changes please notify us so that we can update our records.

Use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR.

The legal basis we use for collecting and processing your data is “fulfilment of contract” and “legitimate interests”. The information that we collect and store relating to you is used to:

  • To enable us to provide our services to you, to communicate with you and to meet our contractual commitments to you.
  • If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you. This may include Identity and Contact data.
  • We also keep and process information where we need to comply with a legal obligation. This may include Identity, Contact and Transactional data.

We dp not share your personal data with any third party for their marketing purposes.

We will only use your personal data for a reason other than the purpose for which it was originally obtained if we consider that we need to use it for that other purpose and have a legitimate interest in doing so.

Disclosure of your information

There are a range of circumstances where we may disclose your data to third parties. These include:

  • Regulatory bodies. We may disclose your data to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk. This may include Identity, Contact and Transactional data.
  • Our Suppliers. We may disclose your data to third parties that are involved in the fulfilment of our services to you. This may include Identity, Contact and Transactional data.
  • Business sale. We may disclose your personal data outside of our organisation: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if First Pest Control business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.

Data storage and the transfer your data

If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

Security

The transmission of information via the Internet or email is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.

We have put in place security measures to prevent your data from accidental, loss or disclosure. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

In the event of a data breach we will notify the ICO and you in the event that the breach results in any likelihood of loss or damage to you.

Data retention

The length of time that we retain, and store data depends on the purpose for which it was collected. We will only store data for as long as is required to fulfil that purpose, or for the purpose of satisfying legal requirements.

It is a legal requirement that we keep certain data about our customers and suppliers for at least six years. The type of data includes Contact, Identity, Financial and Transaction Data.

Use of cookies

We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever.

We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.]

Your rights

The GDPR gives you a range of rights in relation to the personal data that we collect from. You have the right to:

  • Access your personal data. This right is commonly known as the ‘data subject access request’ and enables you to receive a copy of the personal data we hold about you. You will not need to pay a fee to access your personal data unless we can justifiably demonstrate that the request is repetitive or excessive. We will respond to all legitimate data access requests within one month, but we may need to obtain further information from you in order to confirm your identity and the legitimacy of the request.
  • Request update of the personal data. This enables you to have any incomplete or inaccurate data corrected.
  • Erasure of your personal data. This enables you to ask us to delete personal data where there is no justifiable reason for us continuing to retain and process it. We may not always be able to delete the data such as if there is an ongoing contractual relationship between us or if we are legally required to retain the data.
  • Object to processing of your personal data where we are relying on legitimate interests as the basisfor processing the data.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, machine-readable format.

You can exercise these rights at any time by writing to us at the address detailed above, or by email to info@firstpestcontrol.co.uk

Third party links

You might find links to third party websites on our website. If you click a link to a third-party website and visit that site, you may be allowing that site to collect and share certain data about you. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Complaints

If you wish to raise a complaint regarding our use of your personal data then should contact us in the first instance, if we cannot satisfactorily resolve the issue, you can contact the Information Commissioner’s Office (ICO), who are the UK supervisory authority for data protection issues. (www.ico.org.uk).

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.

Version: June 2018